Frequently Asked Questions
"DO YOU LIKE CLEAN OR DIRTY HAIR BETTER?"
Clean hair is always best! While we ask that you do not come in with wet or damp hair, freshly washed and dried hair allows the color to absorb the best and you end up with better results!
"DO YOU DO COLOR CORRECTIONS?"
At this time, I focus my schedule on maintenance color services and do not currently take on major color correction appointments. I would describe corrective services as: fashion color removal, whole head fashion color applications, box hair color removal or correction, henna color, etc.
"ARE YOU ACCEPTING NEW CLIENTS?"
At this time, I am not accepting new salon clients. TO ensure I can continure providing the best experience possible for my existing guests, my books are currently reserved for existing clientele.
Occasionally, openings for new clients may become available. When they do, they will be announced on my Facebook and Instagram pages. Be sure to follow along for updates and future booking opportunities.
Instagram: the.carolina.company.salon
Facebook: brooke.werner
"DO YOU HAVE SATURDAY APPOINTMENTS?"
The salon hours are:
Sun & Mon: Closed | Tues, Weds, Thurs: 10-7 | Fri: 9-5 |
Sat: Availability limited to pre-established Saturday clients.
As I have a fully booked wedding season that runs from May-November each year, I do not offer Saturday availability during this time.
"DO YOU DO SEW-IN HAIR EXTENSIONS?
YES! This is one of my most requested services.
I offer sew- in wefts mainly, but I am also certified in tape-in and i-tip extensions.
Note: I do not offer fusion extensions as I believe they are the most damaging and expensive.
"WHAT PAYMENT FORMS DO YOU ACCEPT?"
I accept cash, cards and any payment forms you can tap. I do not accept Venmo, ApplePay (from phone to phone), CashApp, Zelle or similar apps.
"DO YOU HAVE A CANCELLATION POLICY?
Yes. I do have a cancellation policy in effect because appointments are reserved specifically for each guest. I require advance notice of at least 48 hours for any cancellations or rescheduling changes.
For any non-emergent, late cancelled appointments - 50% of your service total will be due to reschedule. I understand life happens, and some things are out of your control. For true emergencies or sickness, this policy does not apply.
For no-showed appointments, 100% of your service total will be due to reschedule. Clients who no-show an appointment more than 2 times will no longer be permitted to book future appointments.
"HOW DO I BOOK?"
To book, you can either:
- Text or call (585)500-5855
- Fill out the inquiry form at the bottom of the page
Thank you for your interest in my services! I am excited to meet you & make your hair dreams come true!